How can we help?

Sign in with the same Apple ID you bought with, open Cozie Night and tap Restore purchase on the Cozie Night+ screen, or go to Nights › Preferences › Restore purchase.

Subscriptions are managed by Apple. On your iPhone, open Settings › [your name] › Subscriptions › Cozie Night+ and tap Cancel Subscription. You can also get there from Nights › Preferences › Manage subscription in the app.

Cancel at least 24 hours before the trial or current month ends to avoid the next charge. Deleting the app does not cancel a subscription.

Yes. At the end of the first-time setup, tap Skip for now: 3 days free. You get everything free for three days, with no payment details and nothing to cancel, and a small “days left” note on the Tonight screen. After three days, Cozie Night asks you to choose a plan to keep going. The free days are offered once per iPhone.

This is the App Store trial you can choose on the Cozie Night+ screen. You get everything free for three days. If you don’t cancel at least 24 hours before the trial ends, it becomes Cozie Night+ Monthly at $4.99 a month (or the equivalent price in your country), charged to your Apple ID. The trial is offered once per Apple ID; if you’ve had it before, you’ll see the monthly and lifetime options instead.

Both unlock the same thing. Monthly renews every month until you cancel. Lifetime is a single payment with nothing to renew, for as long as Cozie Night is offered on the App Store, and it restores on any device signed in to the same Apple ID.

Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com. If something went wrong on our side, email us as well and we’ll help however we can.

Tap Restore purchase on that screen. Check you’re signed in to the App Store with the Apple ID you bought with. If it still doesn’t unlock, email us with the date of purchase (the receipt Apple emailed you is enough; you can remove the order number if you prefer) and we’ll sort it out.

When you pick Family, Cozie Night asks how old the youngest one is (under 7, 7 to 12, or 13 and up) and only suggests films, series, books and games with a guide age at or below that. Family nights also only suggest caffeine-free drinks. You can set a default in Nights › Preferences.

Guide ages are our own judgement, checked against official film and TV ratings where they exist. They’re a starting point: you know your children best, so please check anything you’re unsure about.

Yes. Planning a night, the library, recipes, cook mode and your journal all work without a connection. Film and series posters need a connection the first time you see them, and the optional night helper (“describe your night”) needs one too.

It’s off until you turn it on, in Nights › Preferences or on the Tonight screen. It needs an internet connection. If our server is busy, Cozie Night builds the night on your phone instead and tells you so, so you still get a plan.

Set your diet in Nights › Preferences (vegetarian, vegan, gluten-free, dairy-free, nut-free) and nights will only suggest food and drink labelled to fit. Labels are a guide: always check the ingredients and packaging yourself, especially for severe allergies.

Everything you save in Cozie Night stays on your iPhone. We don’t have accounts or a copy on a server. If you set up a new iPhone from an iCloud or computer backup of your old one, your journal comes with it.

Go to Nights › Preferences › Clear everything on this phone, or delete the app. Either removes your journal, saved items, reading progress and preferences. Your purchase isn’t affected; it stays with your Apple ID. More in the privacy policy.

We’d love to hear it. Email us with the title and what you’d change.

Please see copyright & fair use for how to ask us to remove or change it. We respond to every request.